Data protection declaration Introduction and overview We have written this data protection declaration (version 03.03.2022-311956518) to explain to you, in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 and applicable national laws, which personal data (data for short) we as the controller - and the processors commissioned by us (e.g. providers) - process, will process in the future and what legal options you have. The terms used are to be understood as gender-neutral. In short: We provide you with comprehensive information about the data we process about you. Data protection declarations usually sound very technical and use legal terms. This data protection declaration, on the other hand, is intended to describe the most important things to you as simply and transparently as possible. As far as it is conducive to transparency, technical terms are explained in a reader-friendly manner, links to further information are provided and graphics are used. We are informing you in clear and simple language that we only process personal data in the context of our business activities if there is a corresponding legal basis. This is certainly not possible if you provide the briefest, most unclear and legal-technical explanations possible, as is often standard on the Internet when it comes to data protection. I hope you find the following explanations interesting and informative and perhaps there is some information there that you did not know before. If you still have any questions, we would like to ask you to contact the responsible body named below or in the imprint, follow the existing links and look at further information on third-party websites. You can of course also find our contact details in the imprint. Scope of application This data protection declaration applies to all personal data processed by us in the company and to all personal data processed by companies commissioned by us (contract processors). By personal data we mean information within the meaning of Art. 4 No. 1 GDPR, such as a person's name, e-mail address and postal address. The processing of personal data ensures that we can offer and bill for our services and products, whether online or offline. The scope of this data protection declaration includes: all online presences (websites, online shops) that we operate social media presences and email communication mobile apps for smartphones and other devices In short: The data protection declaration applies to all areas in which personal data is processed in a structured manner in the company via the channels mentioned. If we enter into legal relationships with you outside of these channels, we will inform you separately if necessary. Legal bases In the following data protection declaration we provide you with transparent information on the legal principles and regulations, i.e. the legal bases of the General Data Protection Regulation, that enable us to process personal data. As far as EU law is concerned, we refer to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016. You can of course read this EU General Data Protection Regulation online on EUR-Lex, the access to EU law, at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32016R0679. We only process your data if at least one of the following conditions applies: Consent (Article 6 paragraph 1 lit. a GDPR): You have given us your consent to process data for a specific purpose. An example would be the storage of your entered data in a contact form. Contract (Article 6 paragraph 1 lit. b GDPR): We process your data in order to fulfil a contract or pre-contractual obligations with you. For example, if we conclude a purchase contract with you, we need personal information in advance. Legal obligation (Article 6 paragraph 1 lit. c GDPR): If we are subject to a legal obligation, we process your data. For example, we are legally obliged to keep invoices for accounting purposes. These usually contain personal data. Legitimate interests (Article 6 paragraph 1 lit. f GDPR): In the case of legitimate interests that do not restrict your fundamental rights, we reserve the right to process personal data. For example, we must process certain data in order to be able to operate our website securely and economically efficiently. This processing is therefore a legitimate interest. Other conditions such as the taking of recordings in the public interest and the exercise of public authority as well as the protection of vital interests generally do not apply to us.

We only process your data if at least one of the following conditions applies: Consent (Article 6 paragraph 1 lit. a GDPR): You have given us your consent to process data for a specific purpose. An example would be the storage of your entered data in a contact form. Contract (Article 6 paragraph 1 lit. b GDPR): We process your data in order to fulfill a contract or pre-contractual obligations with you. For example, if we conclude a purchase contract with you, we need personal information in advance. Legal obligation (Article 6 paragraph 1 lit. c GDPR): If we are subject to a legal obligation, we process your data. For example, we are legally obliged to keep invoices for accounting purposes. These usually contain personal data. Legitimate interests (Article 6 paragraph 1 lit. f GDPR): In the case of legitimate interests that do not restrict your fundamental rights, we reserve the right to process personal data. For example, we need to process certain data in order to be able to operate our website securely and economically efficiently. This processing is therefore a legitimate interest. Other conditions such as the taking of recordings in the public interest and the exercise of public authority as well as the protection of vital interests do not generally apply to us. If such a legal basis should be applicable, it will be indicated at the appropriate point. In addition to the EU regulation, national laws also apply: In Austria, this is the Federal Law on the Protection of Natural Persons with regard to the Processing of Personal Data (Data Protection Act), or DSG for short. In Germany, the Federal Data Protection Act, or BDSG for short, applies. If other regional or national laws apply, we will inform you about them in the following sections. Contact details of the person responsible If you have any questions about data protection, you will find the contact details of the person or body responsible below: Palmera Carrer Fra Romeu Burguera 8 07650 Santanyi, Mallorca, Spain E-mail: palmera.santanyi@yahoo.com It is our general rule that we only store personal data for as long as it is absolutely necessary to provide our services and products. This means that we delete personal data as soon as the reason for data processing no longer exists. In some cases, we are legally obliged to store certain data even after the original purpose no longer applies, for example for accounting purposes. If you wish your data to be deleted or revoke your consent to data processing, the data will be deleted as quickly as possible and if there is no obligation to store it. We will inform you about the specific duration of the respective data processing below, provided we have further information on this. Rights according to the General Data Protection Regulation According to Article 13 GDPR, you have the following rights to ensure fair and transparent data processing: According to Article 15 GDPR, you have a right to information about whether we process your data. If this is the case, you have the right to receive a copy of the data and to be informed of the following information: for what purpose we carry out the processing; the categories, i.e. the types of data that are processed; who receives this data and if the data is transferred to third countries, how security can be guaranteed; how long the data is stored; the existence of the right to rectification, erasure or restriction of processing and the right to object to processing; that you can complain to a supervisory authority (links to these authorities can be found below); the origin of the data if we did not collect it from you; whether profiling is carried out, i.e. whether data is automatically evaluated in order to create a personal profile of you. According to Article 16 GDPR, you have the right to rectification of data, which means that we must correct data if we find errors. According to Article 17 GDPR, you have the right to erasure (“right to be forgotten”), which specifically means that you can request that your data be erased. According to Article 18 GDPR, you have the right to restriction of processing, which means that we can only store the data but not use it any further. According to Article 19 GDPR, you have the right to data portability, which means that we can provide you with your data in a common format upon request.

Data transfer to third countries We only transfer or process data to countries outside the EU (third countries) if you consent to this processing, if this is required by law or contractually necessary and in any case only to the extent that this is generally permitted. In most cases, your consent is the most important reason why we have data processed in third countries. The processing of personal data in third countries such as the USA, where many software manufacturers offer services and have their server locations, can mean that personal data is processed and stored in unexpected ways. We expressly point out that, in the opinion of the European Court of Justice, there is currently no adequate level of protection for data transfer to the USA. Data processing by US services (such as Google Analytics) can lead to data not being processed and stored anonymously. Furthermore, US government authorities may have access to individual data. In addition, it may happen that data collected is linked to data from other services of the same provider, provided you have a corresponding user account. Where possible, we try to use server locations within the EU if this is offered. We will provide you with more detailed information about data transfer to third countries, where applicable, at the appropriate points in this privacy policy.

Security of data processing We have implemented both technical and organizational measures to protect personal data. Where possible, we encrypt or pseudonymize personal data. In doing so, we make it as difficult as possible for third parties to derive personal information from our data. Art. 25 GDPR speaks here of “data protection through technical design and through data protection-friendly default settings” and means that both software (e.g. forms) and hardware (e.g. access to the server room) are always considered to be secure and appropriate measures are taken. In the following, we will go into more detail about specific measures if necessary.

TLS encryption with https TLS, encryption and https sound very technical and they are. We use HTTPS (Hypertext Transfer Protocol Secure) to transfer data securely over the Internet. This means that the complete transfer of all data from your browser to our web server is secured - no one can "eavesdrop". We have thus introduced an additional layer of security and comply with data protection through technology design (Article 25 Paragraph 1 GDPR). By using TLS (Transport Layer Security), an encryption protocol for secure data transfer over the Internet, we can ensure the protection of confidential data. You can recognize the use of this data transfer security by the small lock symbol at the top left of the browser, to the left of the Internet address (e.g. examplepage.de) and the use of the https scheme (instead of http) as part of our Internet address. If you would like to know more about encryption, we recommend doing a Google search for "Hypertext Transfer Protocol Secure wiki" to get good links to further information.

​Communication Communication summary 👥 Affected parties: All those who communicate with us by telephone, email or online form 📓 Data processed: e.g. telephone number, name, email address, form data entered. You can find more details about this in the contact type used in each case 🤝 Purpose: Handling communication with customers, business partners, etc. 📅 Storage period: Duration of the business case and the legal regulations ⚖️ Legal basis: Art. 6 Para. 1 lit. a GDPR (consent), Art. 6 Para. 1 lit. b GDPR (contract), Art. 6 Para. 1 lit. f GDPR (legitimate interests) If you contact us and communicate by telephone, email or online form, personal data may be processed. The data will be processed to handle and process your question and the related business transaction. The data will be stored for the same period or for as long as the law requires. Affected persons The processes mentioned affect everyone who tries to contact us via the communication channels we provide. Telephone When you call us, the call data is stored pseudonymously on the respective end device and with the telecommunications provider used. In addition, data such as name and telephone number can then be sent by email and stored to answer the query. The data is deleted as soon as the business case has been completed and legal requirements allow it. Email If you communicate with us by email, data may be stored on the respective end device (computer, laptop, smartphone, ...) and data is stored on the email server. The data is deleted as soon as the business case has been completed and legal requirements allow it. Online forms If you communicate with us using an online form, data is stored on our web server and may be forwarded to an email address of ours. The data is deleted as soon as the business case has been completed and legal requirements allow it. Legal basis The processing of the data is based on the following legal bases: Art. 6 Para. 1 lit. a GDPR (consent): You give us your consent to store your data and to continue to use it for the purposes related to the business case; Art. 6 Para. 1 lit. b GDPR (contract): There is a need to fulfill a contract with you or a processor such as the telephone provider or we have to process the data for pre-contractual activities such as preparing an offer; Art. 6 Para. 1 lit. f GDPR (legitimate interests): We want to handle customer inquiries and business communication in a professional context. For this, certain technical facilities such as e-mail programs, exchange servers and mobile phone operators are necessary in order to be able to operate the communication efficiently.